Job Opportunities at Stanbic IBTC 2024
In Nigeria’s dynamic financial sector, Stanbic IBTC Bank stands as a pillar of excellence, offering a wide range of financial services. With a strong focus on Corporate and Investment Banking, Personal and Business Banking, and Wealth Management, Stanbic IBTC is a prominent player in the industry. This article aims to provide an in-depth overview of the job recruitment opportunities at Stanbic IBTC Bank, particularly for the role of Manager, Customer Care Centre (CCC) Inbound, and offer insights into the application process and requirements.
Understanding Stanbic IBTC Bank
Stanbic IBTC Bank is a leading financial services provider in Nigeria, catering to diverse banking needs. The bank offers comprehensive services, including personal banking, business banking, credit cards, corporate banking, non-interest banking, and wealth and investment banking. With a commitment to delivering exceptional service, Stanbic IBTC is dedicated to empowering individuals and businesses to achieve their financial goals.
Job Opportunities at Stanbic IBTC Bank
Stanbic IBTC Bank offers a range of career opportunities for individuals seeking to make a significant impact in the financial industry. The bank is currently inviting applications for the position of Manager, CCC Inbound. This role is crucial in ensuring the effective and efficient management of the Customer Care Centre, providing first-line contact to customers and the general public.
Position: Manager, CCC Inbound
Job Specifications:
- Type: Full Time
- Location: Lagos, Nigeria
Job Description:
The Manager, CCC Inbound, is responsible for overseeing the Customer Care Centre’s operations, ensuring exceptional customer service delivery. This role requires strong leadership qualities, conflict resolution skills, and effective communication abilities to manage a team and provide first-class service to customers.
Qualifications and Requirements:
- A first degree in any field (BA/BSc/HND).
- Minimum of 6 years of operational and customer service experience.
- Strong leadership qualities and conflict resolution skills.
- Good verbal and written communication skills—sincere and articulate.
- Knowledge and experience in effective service delivery.
- Strong influencing and persuasive skills.
Personal Competencies
To excel in the role of Manager, CCC Inbound, candidates should possess the following personal competencies:
- Leadership: Demonstrated ability to lead and motivate a team to achieve exceptional results.
- Communication: Excellent verbal and written communication skills to effectively interact with customers and team members.
- Service Delivery: Proven track record in delivering high-quality customer service.
- Influencing Skills: Strong ability to influence and persuade others to achieve desired outcomes.
How to Apply for Stanbic IBTC Job Recruitment
Qualified and interested candidates are encouraged to apply for the position of Manager, CCC Inbound, at Stanbic IBTC Bank. The application process is straightforward and requires candidates to follow a few simple steps.
Method of Application
To apply for the job, candidates should click on the Application Link provided below. This will direct them to the official Stanbic IBTC Bank career portal, where they can submit their application and relevant documents.
- Deadline: Not specified. Candidates are advised to apply promptly to increase their chances of consideration.